Store policy

Customer Care

Naclo Apparel offers products to live in. We are extremely dedicated to fulfilling the apparel needs of our customers.

Our customer service team is available Monday-Friday during regular business hours (9am- 5pm EST) to address any questions or concerns you may have.

Please feel free to email for any customer service needs.

Payment Information

Payment Method - We accept payment via visa, Mastercard, discover , American Express and Paypal.

Please note only one (1) form of payment method may be used on a single order.

Payment Troubleshooting - If you are attempting to checkout and receive the following error message "transaction cannot be processed" please contact your bank in order for them to authorize the transaction.

​Charging Your Card - Once your order has been placed, your card is charged according to the amount and currency of your order. If your order is unfortunately cancelled, we will refund the amount charged immediately. Please note that it may take up to 10 business days for the funds to reflect back on your bank statement.

Personal Information - All information shared with Naclo Apparel when placing an order is confidential. For additional information please read our privacy and safety policy above.

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