Shipping & Returns

We hope you have enjoyed your shopping experience with Naclo Apparel.

Please let us know if you have any questions regarding sizes, fit, or anything in regards to the item(s) purchased, we are here to help you along the way.

Please feel free to email us at contact@shopnaclo.com.

Shipping Policy

All items are made to order and are typically within 2-3 business days unless the item is preordered. 

A tracking number and confirmation email will be provided once your order has been dispatched.

Delivery times begin one day after the order is placed and business days are defined as Monday through Friday excluding all major holidays.

Please note: Naclo Apparel not liable for any issues that may result from USPS shipping after your item has been labeled delivered. 

All items are shipped via USPS and with $50 of insurance included. 

 

** Please Note: Shipping times may increase during holidays and peak seasons

Return Policy

All Sales Are Final. We do NOT accept any returns or exchanges as our items are made to order. Please note that all like color items not purchased at the same time are not guaranteed to be a perfect match. Once an order is placed, cancellations or changes may be made within 24 hours. After the 24 hour period, cancellations or changes will no longer be accepted.

Defected Merchandise and Erroneous Order

If you believe an item in your order to be defective or there to be an error in your order, such as receiving the wrong size or style, please email contact@shopnaclo.com to begin a Return Authorization. Please write “Order# XXX - Return” in the subject line and include detailed pictures of the defective merchandise. Defection is at the discretion of Naclo Apparel. Please note that colors may vary between product images and the physical good due to technological variances in screen quality. If Naclo Apparel deems the merchandise to be defective or there to be an error in the order, a complimentary return label will be provided and a full refund will be processed to the customer upon return of the order. Please ship the return within 5 days of receipt of the label. Depending on your financial institution, please allow up to 3-5 business days for the refund to reflect in your account.